Call the AI Yourself
Around 62% of business calls go unanswered, and 85% of people who do not reach a person never call back. (Industry missed-call studies)
Electrician Answering Service, Triaged and Scheduled
Fault-finding calls, panel emergencies, and project enquiries, all landing while you have your hands full. ItsBot is an electrician answering service that flags the safety calls first, qualifies the job, routes the right electrician, and books it in.
Safety calls triaged firstRouted by licence and availabilityNever books work you aren't certified forWhy It Matters
An Electrical Fault Is a Call You Cannot Miss.
Electrical work mixes genuine hazards with routine installs, and the caller cannot tell the difference. To them, a tripped RCD and a socket that smells like burning plastic are the same sentence: 'something's wrong with the electrics.'
One of those can wait until Tuesday. One of them is a house fire that has not happened yet.
ItsBot can tell them apart. It catches the safety calls, qualifies the rest, and makes sure none of them go to voicemail.
About 78% of customers go with the business that answers first. (Industry lead-response research)
The Line It Will Not Cross
It Knows What Not to Do. That'sthe Whole Job.
Every other trade's biggest risk is a missed booking. Yours is a caller who gets told the wrong thing.
So ItsBot is built to be careful in the direction that matters. It does not diagnose. It does not talk anyone through opening a consumer unit, resetting a breaker on a circuit that has already faulted twice, or 'just having a look at' a scorched socket. It is not a helpline and it does not pretend to be one.
| The call | What it says | What it does |
|---|---|---|
| Burning smell, scorch marks, buzzing socket | Do not touch it. Do not use that socket. Turn the breaker off at the board only if it is safe to reach. | Escalates immediately. Never books this as routine. |
| Sparks, exposed live conductor, shock received | Stop. Do not go near it. If someone has been shocked, call emergency services first. | Escalates immediately. Safety script before anything else. |
| Smoke, heat from a wall or fitting | Get out. Call the fire service. | Escalates. Does not attempt to hold the call. |
| Total power loss, no burning, no smell | Is it the whole street. Have you checked the neighbours. Is the main switch tripped. | Distinguishes a supply fault from your job. Escalates or explains honestly. |
| One circuit tripping repeatedly | Which circuit. What was plugged in when it went. Does it trip immediately or after a while. | Books, with a properly written diagnostic brief. |
| Consumer unit replacement, rewire, EV charger | Property age, size, existing board, timeline. | Qualifies, routes by certification, books the survey. |
The call
Burning smell, scorch marks, buzzing socket
What it says
Do not touch it. Do not use that socket. Turn the breaker off at the board only if it is safe to reach.
What it does
Escalates immediately. Never books this as routine.
The call
Sparks, exposed live conductor, shock received
What it says
Stop. Do not go near it. If someone has been shocked, call emergency services first.
What it does
Escalates immediately. Safety script before anything else.
The call
Smoke, heat from a wall or fitting
What it says
Get out. Call the fire service.
What it does
Escalates. Does not attempt to hold the call.
The call
Total power loss, no burning, no smell
What it says
Is it the whole street. Have you checked the neighbours. Is the main switch tripped.
What it does
Distinguishes a supply fault from your job. Escalates or explains honestly.
The call
One circuit tripping repeatedly
What it says
Which circuit. What was plugged in when it went. Does it trip immediately or after a while.
What it does
Books, with a properly written diagnostic brief.
The call
Consumer unit replacement, rewire, EV charger
What it says
Property age, size, existing board, timeline.
What it does
Qualifies, routes by certification, books the survey.
Illustrative. Your scripts, your thresholds, your escalation rules. Set once on setup.
It escalates the doubt rather than resolving it. When a call sits between 'annoying' and 'dangerous,' it does not make a judgement call and move on. It escalates and flags the uncertainty. A false alarm costs you a phone call. Getting it wrong costs considerably more.
The Clock
Every Minute the Phone Rings, the Risk Gets Bigger.
This is what makes electrical different from every other trade on this list.
When an HVAC call rings out, the house stays cold. When an electrical call rings out, the smell gets stronger, the lights flicker harder, and the customer gets closer to doing something dangerous themselves. The hazard is not waiting for you to check your voicemail. It is compounding, minute by minute, until someone gets hurt or the panel fails completely.
That is why the customer will not leave a message and will not call back. It is also why an emergency electrician answering service that takes a message and passes it on at nine the next morning is worse than useless. By then it is not a service call. It is a fire investigation.
The Qualifying
Service Call or Project?It Asks Before It Books.
Every electrician's day is destroyed by the same thing every week: a 'quick look' that turns out to be a rewire, or a survey slot burned on someone who was never going to spend the money.
ItsBot asks the questions that separate them. What is the property. How old is the wiring. Is this a fault or a project. Have they had other quotes. What is the timeline. What is the budget range.
Service calls get booked. Projects get a properly qualified survey with a written brief already attached. Tyre-kickers get a polite answer and do not eat a Thursday afternoon.
Hear It
A Panel–Fault Call, Triaged and Routed.
0.0000:58
Panel fault triaged, routed by licence, and booked.
Incoming Call
Safety Flagged
Job Qualified
Routed by Licence
Booked
The Follow-Up
The Rewire Quote You Sent Three Weeks Ago.
Electrical project work has the longest sales cycle of any trade on this site. A rewire or a full board upgrade is a considered purchase, the customer goes quiet for a fortnight, and the last electrician to speak to them is the one who gets it.
The ItsBot Estimate Follow-Up calls at 24 hours, again at 72, then at whatever interval you set. It answers the questions, handles the price objection, and books the work. It also calls back the customers whose installation is coming up on its inspection date, which is revenue sitting in your own database.
No New Tool
It Books Straight Into the Software You Run.
ItsBot is not electrician scheduling software and it is not trying to replace yours. It is the layer in front of it: the thing that answers the phone, works out what the call is, and writes the job into the system you already run, with the address, the fault, the urgency, and the certification requirement already filled in. Every caller lands in your CRM whether they booked or not.
See Integrations
Your AI Front Office
Three Agents. One Electrical Business.
The ItsBot Dispatcher
Answers the day line, triages safety first, routes by certification, books into your software.
The ItsBot After-Hours Agent
Takes the Sunday-night burning-smell call, runs the safety script, decides who gets woken.
The ItsBot Estimate Follow-Up
Chases the rewire and board-upgrade quotes, calls back customers due for inspection.
Same Voice Agent, three jobs. This is your 24/7 electrician answering service, running across voice, chat, and text on one knowledge base.
Every founder should use this for their business. It saves time, improves productivity, and makes operations so much easier.
Soren Jensen
Head of Product
What is a missed electrical call costing you?
Get StartedYearly number$169,000
Frequently Asked Questions
ItsBot answers every call and goes further than a message pad: it flags safety calls, qualifies the job, routes by licence and availability, books into your software, and follows up on estimates. A traditional service takes a note. This one takes the job.